Refund policy
Returns & Refunds
For non-personalized products, you have 14 calendar days from delivery to notify us that you wish to return your purchase. No reason is required. These terms apply to new orders from 24 September 2026. Any longer return period offered when an earlier order was placed remains valid for that order.
How to return an item
Send a clear statement of withdrawal to hello@coffeecups.com.pl or to COFFEECUPS Sp. z o.o., ul. Belgijska 6, 55-220 Jelcz-Laskowice, Poland. Please include your name and order number so we can identify your purchase. You do not need our approval to exercise your statutory right of withdrawal.
Send the goods back without undue delay, no later than 14 calendar days after notifying us. Return address: COFFEECUPS Sp. z o.o., ul. Belgijska 6, 55-220 Jelcz-Laskowice, Poland. Pack the items securely, including their accessories. Original packaging is helpful but is not a condition of statutory withdrawal.
You pay the direct cost of return shipping for a change-of-mind return. You may inspect the goods as you would in a shop; you are responsible for diminished value caused by handling beyond what is necessary to establish their nature, characteristics and functioning.
Personalized products
The change-of-mind right of withdrawal does not apply to goods made to your specifications or clearly personalized, including cups engraved with names, text, logos or artwork. Choosing a standard size or colour alone does not exclude a return. Your rights concerning faulty or incorrectly supplied goods remain unaffected, including for engraved products.
Refund timing
For withdrawal, we refund without undue delay and no later than 14 calendar days after receiving your withdrawal notice. We may withhold the refund until we receive the goods or evidence that you have sent them back, whichever is earlier. Refunds use the original payment method unless you expressly agree otherwise, without a refund fee.
For withdrawal from the whole order, the refund includes the cost of our least expensive standard delivery option; any extra cost of a premium delivery option is not refunded. Your payment provider may take additional time to display the refund.
Faulty, damaged or incorrect items
Contact hello@coffeecups.com.pl with your order details and a description of the problem. Photos help us assess it. We will arrange the applicable remedy and any necessary return instructions. Statutory remedies are provided without charge. No short reporting deadline in our shipping information limits your consumer rights.
Exchanges and contact
For a different non-personalized item, return the original purchase under this policy and place a new order. Questions: hello@coffeecups.com.pl or +48 798 728 053.
Nothing in this policy limits mandatory consumer rights. See our Legal notice and Shipping policy.