Versand

SHIPPING & RETURNS

Shipping Information

We ship all orders from our EU warehouse. Orders are processed within 1–2 business days unless stated otherwise on the product page.

Once your order is dispatched, you will receive a confirmation email with tracking details.

Shipping Methods

We work with trusted delivery partners to ensure fast and secure delivery. Available shipping methods and final delivery times depend on your location and will be shown at checkout.

Shipping Costs

Shipping fees are calculated at checkout based on your delivery address, order size and chosen delivery method.

Customs and Duties (Non-EU)

For orders delivered outside the European Union, local customs charges, duties or taxes may apply. These fees are the responsibility of the customer.

Delivery Delays

While we do our best to ensure timely delivery, delays may occur due to carrier issues, holidays or peak seasons. Please contact us if delivery is delayed; your statutory rights remain unaffected.

Lost or Damaged Packages

If your order arrives damaged or does not arrive within the estimated time, please contact us immediately at hello@coffeecups.com.pl. We will assist you in resolving the issue with the carrier.

Personalized Products – Production & Shipping Time

Personalized and engraved products require additional production time.

The production time before dispatch for personalized items depends on the quantity ordered:

– small orders: typically 1–3 business days

– medium orders: typically 3–7 business days

– large or bulk orders: production time will be confirmed individually

You will be informed of the estimated dispatch date when placing your order or after we review the order details.

Returns & refunds

Non-personalized products: notify us within 14 calendar days of delivery, without giving a reason. Send goods back within 14 calendar days after your notice. You pay direct return shipping costs for a change-of-mind return.

For withdrawal, refunds are made without undue delay and no later than 14 calendar days after your notice. We may withhold repayment until we receive the goods or evidence of return, whichever is earlier.

Personalized goods, including engraving, are excluded from change-of-mind withdrawal. Faulty or incorrectly supplied goods remain covered by your statutory rights. Choosing a standard size or colour alone does not exclude a return.

For the full procedure, delivery-cost refunds and terms applicable to earlier purchases, see our Returns & Refunds Policy.

Damaged or incorrect items

Please contact us promptly with your order number, a description and, where possible, photos. Reporting within 48 hours helps us investigate carrier damage but is not a condition of your statutory rights. We will arrange the applicable remedy and any necessary return instructions.

Contact

COFFEECUPS Sp. z o.o.
ul. Belgijska 6, 55-220 Jelcz-Laskowice, Poland
hello@coffeecups.com.pl
+48 798 728 053