Returns & Refunds Policy

We want you to be satisfied with your purchase. Please read the following policy carefully, especially if you are ordering a personalized product.

30-Day Return Policy

For eligible non-personalized products, we offer a 30-day return period from the date you receive your order.

To qualify for our voluntary 30-day return policy, the item must:

• be unused and in the same condition in which you received it,

• include all original accessories and components,

• be returned in its original packaging where reasonably possible,

• include proof of purchase.

To request a return, please contact us at hello@coffeecups.com.pl.

Do not send products back before your return request has been accepted. Our support team will provide you with the correct return instructions and return address.

Unless the product is defective, damaged, incorrect, or otherwise not compliant with your order, the customer is responsible for arranging and covering the cost of return shipping. We do not provide prepaid return labels for standard returns.

Items returned without prior approval may not be accepted.

Personalized and Custom-Made Products

Products made according to the customer's specifications or clearly personalized are not eligible for standard return, exchange, or withdrawal.

This includes, in particular, products featuring:

• laser engraving,

• names or initials,

• company logos,

• custom text,

• custom graphics or artwork,

• individual designs,

• other personalization requested by the customer.

Once a personalized product has been produced according to the approved order or personalization details, it cannot be returned simply because the customer has changed their mind.

This does not affect your rights if the personalized product is defective, damaged, incorrectly produced, or does not match the agreed specification.

Damaged, Defective or Incorrect Products

Please inspect your order as soon as you receive it.

If your product arrives damaged, defective, incorrectly personalized, or if you receive the wrong item, please contact us as soon as possible at hello@coffeecups.com.pl.

Please include:

• your order number,

• a description of the issue,

• clear photos showing the problem.

We will review the case and, where appropriate, arrange a replacement, repair, refund, or another suitable solution.

If the issue is caused by us, we will also provide appropriate instructions regarding the return of the product.

European Union 14-Day Right of Withdrawal

If you are a consumer and your order is delivered within the European Union, you generally have a statutory right to withdraw from an online purchase within 14 days of receiving the goods without giving a reason.

However, this right does not apply to goods made according to the consumer's specifications or clearly personalized.

Therefore, the 14-day right of withdrawal does not apply to CoffeeCups products personalized with, for example:

• laser engraving,

• a name or initials,

• a company logo,

• custom text,

• custom graphics,

• an individual design.

For non-personalized products covered by the statutory right of withdrawal, you may inspect the product in the same way you would reasonably be able to inspect it in a physical store.

You may be responsible for any reduction in the value of the product resulting from handling beyond what is necessary to establish its nature, characteristics and functioning.

Unless otherwise required by applicable law, the customer is responsible for the direct cost of returning goods under the right of withdrawal.

Our voluntary 30-day return policy does not limit any statutory consumer rights you may have.

Exchanges

For eligible non-personalized products, the fastest way to exchange an item is to request a return and, once the return has been accepted, place a new order for the desired product.

Personalized products cannot be exchanged unless they are defective, damaged, incorrectly produced, or do not match the agreed personalization.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow up to 10 business days for us to process an approved refund. Your bank, card issuer, or payment provider may require additional time to make the funds available in your account.

For statutory EU withdrawals, refunds will be processed in accordance with applicable consumer law.

If more than 15 business days have passed since we confirmed that your refund was approved, please contact us at hello@coffeecups.com.pl.

Questions About Returns

If you have any questions regarding returns, personalized products, damaged goods, or refunds, please contact us at:

hello@coffeecups.com.pl